Wallingford, CT – January 23, 2012 – Complaints to Connecticut Better Business Bureau about health and diet products lead the organization’s annual Top 10 list. Internet shopping complaints hold the second position, as it did in 2010. In addition, though the order has changed over the past year, most of the same types of businesses that made it to the top 10 list in 2010 continued to draw the most consumer complaints in Connecticut.
“These annual statistics provide a snapshot of activity related to Connecticut BBB files during 2011,’ according to Connecticut Better Business Bureau President, Paulette Scarpetti. “We encourage consumers to check all businesses with BBB before making marketplace decisions. Such research is valuable when making a purchase or investment.”
Seven of the most complained-about types of businesses also made the top 10 in 2010 and 2011.
Click thumbnail image to see table of top 10 lists.
Despite the number of complaints, there was a settlement rate of between 79 and 99 percent in these categories.
The top 10 businesses that were most researched by Connecticut consumers varied little between 2010 and 2011. Nine of the top ten continued to draw the most inquiries, an indication that consumers are consistently doing their homework before hiring or buying in certain business categories.
In the only change in the inquiries category between the two years, painting contractors edged out mortgage brokers in terms of consumer research.
Better Business Bureau urges consumers to consult
www.bbb.org to research the marketplace record of companies and professionals before signing any contracts.
BBB has more than 4 million
Business Reviews and monitors the compliance and ethical behavior of 400,000 Better Business Bureau
Accredited Businesses that meet our
Standards for Trust.
Founded in 1928, Connecticut BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. BBB helps consumers find and recommend businesses, brands and charities they can trust, offers objective advice and a wide range of education on topics affecting marketplace trust.
BBB also offers complaint and dispute resolution support for consumers and businesses. Today, 116 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than three million local and national businesses and charities. For more advice on finding companies and businesses, start your search with trust at www.bbb.org/.